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Atlanta Location Hours - Mon-Fri 12pm-6pm | Sun 1pm-5pm

FAQ

Collections are important. For some, collecting is all about having the latest in style and trends, and making sure that it’s safe and sound on a shelf or in some sort of case. For others, there are different types of collections, ones where you collect things, but you still use them or wear them in some fashion. Luckily, no matter what type of collector you are, with our selection of authentic shoes, you’re sure to find the perfect option for your needs.

We offer a large variety of name brand shoes with options to buy, sell, trade. While some of the authentic shoes offered on our site are brand new, we do also offer resell shoes, ones that we got from loyal customers just like yourself. Not only that, but we also offer trades, depending on the shoe and quality offered. This way, if you opt to clean out some of your shoe collection, you can get a different pair to easily replace it with. Our buy, sell, trade is a great option for a variety of reasons. In some cases, you get a pair that you just no longer care to have in your collection, or if you plan on changing your collection or starting a brand new one, we have several options. Our name brand shoes are sorted in a couple of different ways to make shopping easy on you. For starters, sort by size. Find the right size you need for your collection, and we update our inventory regularly to include all the different options in that size. Or if you are just looking for a particular style, browse by manufacturer to find the best fit for your collecting needs. You can rest assured that every pair offered in our selection are authentic shoes, some being limited edition options you can’t find elsewhere.

If you have any questions about our selection of authentic shoes, please feel free to reach out. There is nothing we enjoy more than having a discussion about the different Nike, Yeezy, and adidas options that we offer in our selection.

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Are all shoes authentic?

All shoes are guaranteed to be 100% authentic. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all shoes offered for sale are thoroughly inspected by our knowledgeable staff for condition and authenticity.

When will you get more or an item that is sold out?

Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.

Do you have a physical store?

Yes, we do. We are located in Atlanta, Ga. You can find all of our contact information through our contact link located on our homepage.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

What is your return policy?

All sales are final. No refunds, no exchanges unless wrong item is sent.

How long does it take for items to arrive?

All orders are shipped within 24-48 hours of order being place excluding weekends or Holidays. Typical cut off time to get an order shipped the same day is 10AM EST (but not guaranteed). All items are shipped via FED EX Ground and arrive within 3 to 7 business days of order being shipped depending where you live. We also give the option for FED EX 2 DAY.

How much does shipping cost?

We ship for $14 via FED EX Ground. However Hawaii and Alaska are $30 per pair. We also give the option to upgrade to FED EX 2 DAY. In addition, we will not ship to an Unconfirmed Address, so please make sure your address is confirmed (same as credit card billing address) or a refund will be given.

Do I get a tracking number?

The email address you used will automatically get sent a tracking number after your product has been processed for mailing.

Do you ship international?

Currently we do not

Why was my order canceled?

There are several reasons for an order being canceled. We will contact you if your order cannot be fulfilled and provide you an explanation. Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

What happens if my package is returned to Heet Atl?

If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee.  For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier.

Do you buy shoes?

Yes, we offer direct purchase of shoes. We will buy your shoes directly from you for a reasonable negotiable price. Bring your shoes to Heet Atl – Little 5 Points – 1149 Euclid Ave NE Atlanta, Ga 30307. Our store hours are Monday-Friday 12pm-6pm, Saturday 12pm-6pm, and Sunday 1pm-5pm.

Online Selling

Selling Your Shoes Online (Shipping Shoes)

We only accept DeadStock (Brand New) Shoes - we Do Not pay for shoes until shoes are received at our shop and inspected for condition and authenticity. After inspection is done you will be paid via PayPal. If goods received are not authentic, you will have to pay shipping back or we will donate them to charity.

To receive a full quote all shoes must come with original box and accessories and must not have factory issues/blemishes/damaged box, etc. Shoes also must be shipped within 48 hours of form being sent to you via email for quote to be honored or else it can change up or down depending on the market. 

Do you trade shoes?

Yes, Only at our Atlanta Store Location. We trade if the offer is reasonable. When trading, we need to benefit, or we'd rather make a sale.